Privacy Policy - Madeleine Simson Art

Madeleine Simson Art

Last Updated: April 3, 2025

Madeleine Simson Art (“we,” “us,” or “our”) operates the website madeleinesimson.com (the “Service”), an online store built on WooCommerce with WordPress, based in Victoria, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using the Service, you agree to the collection and use of your information as outlined here. Terms used in this policy have the same meanings as in our Terms and Conditions, accessible at madeleinesimson.com.

Information We Collect

We collect personal information to provide and improve our Service. This includes:

Personal Details: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
Payment Information: Processed securely via third-party payment gateways (e.g., Stripe, PayPal) when you make a purchase. We do not store your full payment details.
Log Data: Information your browser sends, such as IP address, browser type/version, pages visited, visit time/date, and time spent on pages.
Cookies: Small data files stored on your device to enhance functionality and track usage. You may refuse cookies via your browser settings, but this may limit some Service features.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders (e.g., shipping, invoicing).
To communicate with you about your orders or account (e.g., confirmations, updates).
To provide customer support and respond to inquiries.
To improve our Service (e.g., analyzing usage trends).
To send marketing communications (e.g., promotions, newsletters), only with your consent, which you may withdraw at any time.

Disclosure of Your Information

We may share your personal information with:

Service Providers: Third parties (e.g., payment processors, shipping companies, analytics providers) who assist us in operating the Service. They are contractually obligated to use your data only for these purposes and not disclose it further.
Overseas Recipients: Some providers (e.g., payment gateways) may be located outside Australia (e.g., the USA). We take reasonable steps to ensure they comply with privacy standards equivalent to the APPs.
Legal Requirements: If required by law, court order, or to protect our rights, property, or safety.

Direct Marketing

We may use your email or phone number to send marketing materials about our products, but only if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us at hello@madeleinesimson.com. We comply with the Spam Act 2003 (Cth).

Security

We use commercially acceptable measures (e.g., encryption for payment data) to protect your personal information. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification

If we detect a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Your Rights

Under the APPs, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Contact us at hello@madeleinesimson.com to exercise these rights. We may charge a reasonable fee for access requests, where permitted by law.

Links to Other Sites

Our Service may link to third-party websites (e.g., payment processors). We are not responsible for their privacy practices. Review their policies before providing information.

Children’s Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn a child under 18 has provided data, we will delete it promptly. Contact us if you believe this has occurred.

Changes to This Policy

We may update this Privacy Policy periodically. For significant changes, we will notify you via email or a website announcement at least 30 days before they take effect. Minor changes will be posted here, effective immediately. Check this page regularly for updates.

Contact Us

For questions, complaints, or to exercise your rights, contact us at:
Email: hello@madeleinesimson.com
Address: Madeleine Simson Art, Melbourne, Victoria, Australia